How come I haven't received my e-transfer?

E-Transfer MIA? Here’s How to Track It Down

Sending an e-transfer is quick and convenient, but sometimes things can go amiss, leaving you wondering where your funds are. If you’re anxiously awaiting an e-transfer to your Shakepay account, but it’s nowhere to be found, don’t panic! Here’s a step-by-step guide to help you track it down:

1. Check Your Bank’s App:

• Manage Tab: Your bank’s mobile app likely has a “Manage” or similar section that displays both completed and pending e-transfers. Navigate to this section.
• Search for the Transaction: Look for the specific e-transfer sent to your Shakepay account. The transaction details should be clearly listed, including the recipient’s name, amount, and the transfer date.

2. De-mystifying the Status:

• Pending: If the e-transfer is still listed as “Pending,” it means the recipient (Shakepay) hasn’t yet accepted it. This can be due to various reasons, such as network delays, system issues, or simply time needed for processing.
• Completed: If the e-transfer is listed as “Completed,” it means your bank has successfully sent the funds to Shakepay. However, it might take some time for the funds to reflect in your Shakepay account.

3. Contact Your Bank:

If the e-transfer is neither pending nor completed, or if the details don’t provide a clear explanation for the delay, it’s best to contact your bank’s customer support.

4. Contact Shakepay:

If you’ve exhausted all other options and your e-transfer is still missing, reach out to Shakepay’s customer support team. They can investigate the issue further and provide you with an update on the status of your transfer.

Remember: Patience is key! Most e-transfers are processed quickly, but occasional delays can occur. By checking your bank’s app and following the steps above, you’ll be able to track down your missing e-transfer and get the funds flowing into your Shakepay account soon.