What happens if I don't tap off my Go card?

Avoiding Fares on Your Go Card: What Happens if You Don’t Tap?

Failing to tap your contactless Go card at the start and end of your journey could lead to a significant fare being applied to your account. This isn’t a minor inconvenience; it’s a crucial aspect of using the Go card system correctly. While the precise amount of the fixed charge varies depending on the specific route and jurisdiction, it’s generally a penalty fee designed to encourage proper usage and ensure accountability for journeys.

Critically, this penalty isn’t an estimate; it’s a predefined charge. It’s not a matter of the system “guessing” how much to levy based on an approximate journey. Instead, a fixed fare is automatically applied when your Go card’s journey is not correctly logged by the system.

While the exact details of this policy might not always be immediately apparent on a first-time user interface, it’s an important aspect of maintaining a smooth and accurate Go card transaction history.

This crucial practice is in place for several reasons. It safeguards against fraudulent use, ensures accurate revenue collection for transport providers, and helps the authorities track usage and movement patterns.

Consequently, ensuring you tap your Go card both at the beginning and the end of your journey is vital.

To avoid any potential fare issues, carefully review the Go card user guide. The PDF guide will provide precise details regarding fare calculation and the penalties associated with non-compliance. This resource is your definitive guide for seamless and error-free travel using your Go card. Don’t assume you understand the system based on your experiences; consult the official documentation for the most up-to-date and accurate information.