What is a charge from Grab?

Understanding Charge Adjustments from Grab

Grab, a leading ride-hailing and delivery platform, periodically makes transaction adjustments to your account. These adjustments can take the form of both credits and debits, and are aimed at correcting discrepancies or accounting for changes in orders.

Types of Charge Adjustments

Transaction adjustments can arise from various reasons, including:

• Refunds: Reversals of payments for cancelled or modified orders.
• Additional charges: Adjustments for missed tolls, parking fees, or other expenses incurred during the service.
• Corrections: Revisions to fares or fees based on changes to the original service or payment data.

Processing Time for Adjustments

Transaction adjustments typically reflect on your linked card or GrabPay Wallet within 2-3 business days. However, in some cases, it may take up to 30 days for the adjustment to appear.

How to View Charge Adjustments

To view transaction adjustments associated with your Grab account, follow these steps:

1. Open the Grab app.
2. Tap on the “Account” tab.
3. Select “Payment” and then “Transaction History.”
4. Filter the transactions by “Adjustments.”

Dispute Adjustments

If you have any concerns or questions about a charge adjustment, you can contact Grab’s customer support team. They will investigate the issue and provide you with an explanation and resolution, if necessary.

Conclusion

Charge adjustments from Grab are an important part of ensuring accurate billing and accounting. By understanding the types and processing times of adjustments, you can track your transactions effectively and resolve any discrepancies promptly. If you have any further inquiries or require assistance, do not hesitate to contact Grab’s customer support for guidance.