Does the Greyhound have a grace period?

Greyhound’s Grace Period: Understanding Your Cancellation Options

Greyhound recognizes that travel plans can be subject to change. To accommodate unforeseen circumstances, the company offers a grace period for cancellations.

Duration of the Grace Period

Passengers have up to 15 minutes before their scheduled departure time to cancel their trip without incurring any penalties.

Cancellation Process

To cancel a Greyhound ticket, passengers can either visit a Greyhound ticket office or call the customer service hotline. The following information will be required:

• Ticket number
• Departure and arrival locations
• Cancellation date and time

Refund Policy

Cancellations made within the grace period do not result in cash refunds. However, a voucher will be issued that can be used towards the purchase of future Greyhound tickets.

Voucher Value

The value of the voucher depends on the timeliness of the cancellation:

• Cancellations made 72 hours or more before departure: Full value of the ticket
• Cancellations made within 72 hours of departure but before the grace period (15 minutes): Partial value of the ticket

Additional Information

• Vouchers are non-refundable and have a limited expiration date.
• Vouchers can be used for multiple trips until their balance is depleted.
• If a passenger cancels their ticket after the grace period, no voucher will be issued.
• Passengers with non-refundable tickets cannot take advantage of the grace period.

Conclusion

Greyhound’s grace period provides passengers with flexibility in managing their travel plans. By canceling their ticket within 15 minutes of departure, they can obtain a voucher that can be applied towards future journeys. It is important to note that the voucher value varies depending on the timing of the cancellation, and that non-refundable tickets are not eligible for this option.