How do I get my Uber fees back?

How to Recover Erroneous Uber Fees

Have you been unfairly charged by Uber and are seeking ways to recover your funds? Here’s a step-by-step guide to help you resolve Uber disputes and get your fees reimbursed:

1. Access Your Trips

• Open the Uber app on your smartphone.
• Navigate to the “Your Trips” section.
• Select the trip for which you were incorrectly charged.

2. Submit a Help Request

• Tap on “Help” near the top right of the screen.
• Choose “Incorrectly charged” from the list of options.

3. Specify the Error

• Clearly state the reason for your incorrect charge. For example, you may have been charged for a canceled ride or for a route that was shorter than expected.
• Provide specific details about the error, such as the date, time, and distance of the trip.

4. Submit Your Request

• Once you have entered all the necessary information, click on the “Submit” button.
• Uber will review your request and contact you within a specified timeframe.

Additional Tips

• If possible, provide screenshots or other documentation to support your claim.
• Be polite and professional in your communication with Uber support.
• If you are not satisfied with the outcome of your initial dispute, you can escalate it to Uber’s support team.

By following these steps, you can effectively resolve Uber disputes and recover any fees that have been incorrectly charged. Uber has a dedicated team to investigate disputes and ensure that customers are fairly compensated for any errors.