Can I complain about Grab driver?

Can I complain about a Grab driver?

Yes, you can complain about a Grab driver if you encounter any issues or violations during your ride. Grab has a dedicated system called the FairPlay program that handles driver-related complaints.

How to file a complaint through Grab’s FairPlay program:

1. Open the Grab app on your mobile device.
2. Tap on the “Help” icon on the bottom right corner.
3. Select “FairPlay” from the menu.
4. Choose the issue you want to report (e.g., rude driver, unsafe driving, etc.).
5. Provide details of the incident, including the date, time, and location of the ride.
6. Submit your complaint.

Grab’s FairPlay program investigates all complaints thoroughly. They may contact you for additional information or to take further action, such as suspending or deactivating the driver.

What if my complaint is not related to a driver?

If you have any other concerns or general problems while using the Grab platform, you can navigate to the Help Centre for assistance. The Help Centre provides answers to frequently asked questions, as well as options to contact Grab’s customer support team.

How to access the Help Centre:

1. Open the Grab app on your mobile device.
2. Tap on the “Help” icon on the bottom right corner.
3. Select “Help Centre” from the menu.
4. Search for the topic you need assistance with or browse through the categories.