Will Uber deactivate me for low acceptance rate?

Uber’s Acceptance Rate: No Longer a Cause for Deactivation

Uber’s acceptance rate, a metric that measures a driver’s willingness to accept ride or delivery requests, was once a potential cause for deactivation. However, this policy has since changed.

Current Policy

Uber no longer considers low acceptance rates as grounds for driver deactivation. Instead, the company focuses on factors that directly impact driver performance and customer satisfaction, such as:

• Driving record
• Customer feedback
• Account violations

Why the Change?

Uber recognized that low acceptance rates may be due to various factors beyond the driver’s control, such as:

• Traffic conditions
• Surge pricing
• Personal availability

By eliminating deactivation for low acceptance rates, Uber allows drivers to manage their time and workload more effectively.

Consequences of Low Acceptance Rate

While low acceptance rates will not lead to deactivation, they may still affect other aspects of a driver’s experience on the platform:

• Reduced access to certain promotions or incentives
• Lower placement in the driver queue

Importance of Driver Performance

Drivers should prioritize providing a positive ride or delivery experience for customers. This includes:

• Being courteous and professional
• Driving safely and efficiently
• Handling customer inquiries promptly and respectfully

By maintaining high levels of driver performance, drivers can increase their customer satisfaction ratings and improve their overall experience with Uber.

Conclusion

Uber’s acceptance rate policy has evolved to prioritize driver performance and customer satisfaction above all else. While low acceptance rates are no longer a cause for concern, drivers should still strive to provide a positive ride or delivery experience to enhance their overall success on the platform.