How do I claim EC 261 compensation?

Navigating Your EC 261 Flight Compensation Claim: A Simple Guide

European Union regulation EC 261 offers passengers significant rights in case of flight disruptions. If your flight was significantly delayed, cancelled, or you were denied boarding, you might be entitled to compensation. Understanding how to claim this compensation can be daunting, but this guide simplifies the process.

Am I Eligible for EC 261 Compensation?

EC 261 covers flights departing from an EU airport, or arriving in an EU airport on an EU airline. To be eligible, your flight must have been:

• Cancelled: With less than 14 days’ notice.
• Delayed: By at least 3 hours upon arrival.
• Denied boarding: Due to overbooking.

The amount of compensation depends on the distance of your flight and the length of the delay. Exceptions exist, such as extraordinary circumstances (e.g., severe weather, air traffic control strikes) that are outside the airline’s control.

How to Claim Your Compensation:

While you can attempt to claim directly with the airline, this process can be lengthy and frustrating. Many choose to utilize online claim services or legal assistance. If you prefer a straightforward online approach, consider using a dedicated complaints form. This streamlined method simplifies the submission process.

Important Considerations when Filing Your Claim:

• Booking Details: Ensure all passenger names included in the same booking for the affected flight are accurately listed. Only one passenger from the same booking needs to file, but they must claim compensation for everyone affected.
• Documentation: Gather all relevant documentation, including your flight ticket, boarding pass, and evidence of the delay or cancellation (e.g., flight confirmation email showing the delay). This will strengthen your claim.
• Time Limits: There are time limits for filing claims. Familiarize yourself with the relevant deadlines to ensure you don’t miss out on your compensation. These deadlines vary by jurisdiction, so consult the relevant resources or legal aid if unsure.
• Multiple Claims: If you were travelling with others on the same booking, you can claim compensation for them all in one claim, provided their information is included correctly.
• Airline Response: Be prepared for a response from the airline. They may request additional information or dispute your claim. Keep records of all communication.

Filing an EC 261 claim doesn’t need to be overwhelming. By understanding the eligibility criteria, gathering necessary documentation, and utilizing a convenient online claim method, you can significantly increase your chances of securing the compensation you deserve. If you’re unsure about any aspect of your claim, seeking professional legal advice is always recommended.