What is the significant delay rule?

Understanding the Significance Delay Rule

Air travel is often subject to unexpected delays that can disrupt passengers’ plans and cause frustration. To address this issue, many airlines have implemented “significant delay rules” that provide compensation and assistance to passengers who experience prolonged delays.

Definition of Significant Delay

A significant delay is defined as:

• A delay exceeding three hours for domestic flights
• A delay exceeding six hours for international flights

When the Rule Applies

The significant delay rule applies in the following situations:

• The flight is delayed by three hours or more (domestic) or six hours or more (international)
• The airline changes the arrival or departure airport
• The airline introduces an unplanned connection that significantly impacts the passenger’s itinerary

Compensation and Assistance

When a significant delay occurs, airlines are obligated to provide passengers with the following compensation and assistance:

• Reimbursement for expenses: Passengers may be reimbursed for reasonable expenses incurred due to the delay, such as meals, transportation, or lodging.
• Alternate transportation: Airlines may arrange alternative transportation for passengers who cannot reach their destination due to the delay.
• Accommodation: Airlines may provide accommodations for passengers who are delayed overnight.
• Communication: Airlines must keep passengers informed of the delay status and provide regular updates.

How to Claim Compensation

To claim compensation under the significant delay rule, passengers should:

• Contact the airline and provide proof of the delay, such as a boarding pass or confirmation email.
• Submit a written request for compensation, including expenses incurred.
• Follow the airline’s specific claims procedure, which may vary by airline.

Passenger Rights

The significant delay rule is an important passenger right that ensures that airlines are held accountable for prolonged delays. Passengers who experience significant delays should be aware of their rights and should not hesitate to contact the airline to request compensation and assistance.