Can I get another GoTyme card?

Lost Your GoTyme Card? Here’s How to Get a Replacement

Losing your GoTyme card can be frustrating, especially if it’s your primary method of accessing your funds. But don’t panic! GoTyme Bank makes replacing a lost or stolen card a relatively straightforward process. This article will guide you through the steps involved in obtaining a replacement and address some common concerns.

Yes, you can get another GoTyme card. GoTyme offers a convenient card replacement service through their network of kiosks. This is the only method currently available for obtaining a new card.

The Replacement Process:

1. Locate a GoTyme Bank Kiosk: Find the nearest GoTyme kiosk using their app or website. These kiosks are strategically located to provide easy access for customers.

2. Initiate the Replacement: At the kiosk, you’ll need to follow the on-screen prompts to request a new card. You will likely need to authenticate your identity using your registered mobile number and/or other security measures.

3. Fee: Be aware that a replacement fee of P200 will be deducted from your GoTyme account. This fee covers the cost of producing and issuing a new card.

4. Activation: Once the new card is issued, it will likely need to be activated. Follow the instructions provided by the kiosk. This may involve entering a PIN or following specific prompts within the GoTyme app.

5. PIN: Remember, you’ll need to set a new PIN (Personal Identification Number) for your replacement card. Choose a strong and memorable PIN to protect your account. Your PIN is crucial for all card transactions, ATM withdrawals, and online purchases.

Important Considerations:

• Security: Report your lost or stolen card immediately to GoTyme Bank to minimize the risk of unauthorized transactions. Contacting customer support directly is advisable alongside replacing your card at a kiosk.
• Account Balance: Ensure you have sufficient funds in your GoTyme account to cover the P200 replacement fee.
• Kiosk Availability: Check the operating hours of GoTyme kiosks before visiting.

Replacing your GoTyme card is a simple process, but understanding the steps and associated fees will make the experience smoother. Remember, prioritizing the security of your account by promptly reporting a lost or stolen card is crucial. By following the steps outlined above, you can quickly get back to accessing your funds with a new GoTyme card.