How do I recover my Uber account with a new number?

Reclaiming Your Uber Account: What to Do When You’ve Lost Your Phone Number

Losing your phone number can feel like losing access to a significant part of your digital life, especially if that number is linked to essential services like Uber. But don’t panic! Recovering your Uber account, even without your old phone number, is surprisingly straightforward. Uber’s built-in recovery system guides you through the process, minimizing frustration and getting you back on the road (or at least, back to requesting rides) quickly.

The key lies in leveraging the app itself. The process doesn’t involve contacting support directly (unless you encounter unforeseen issues). Instead, Uber provides a self-service option to update your contact information.

Here’s how to recover your Uber account with a new number:

1. Open the Uber app: Launch the Uber app on your phone or tablet.

2. Navigate to the login screen: If you’re already logged in, you’ll need to log out first. This usually involves accessing your profile settings and selecting a logout option.

3. Locate the “Forgot Password/Changed Number” option: Once on the login screen, you’ll typically see an option such as “Forgot your password?” or a similar prompt. However, crucially, look for a link that specifically mentions changing your mobile number. It might be phrased as “Changed your mobile number?”, “Updated your phone number?”, or something similar. This is the key to the recovery process. Don’t use the password reset option unless you’ve also forgotten your password.

4. Follow the on-screen prompts: Clicking this link will initiate a guided process. Uber will typically ask you to provide identifying information, such as your email address associated with the account, your name, or perhaps the last four digits of the payment method linked to your profile. Be as accurate as possible in providing this information.

5. Enter your new phone number: After verifying your identity, you’ll be prompted to enter your new phone number. This will become your new primary contact information for Uber.

6. Verify your new number: Uber will send a verification code to your new number via SMS. Enter this code into the app to confirm the change.

7. Account access restored: Once the verification is successful, you should have full access to your Uber account again, using your new phone number for login and communication.

Troubleshooting Tips:

• Multiple accounts: If you have multiple Uber accounts, ensure you’re attempting recovery on the correct one.
• Email access: If you have trouble accessing your Uber account using your new phone number, ensure you can access the email address associated with it. Uber might send recovery instructions to your email.
• Contact Uber support: If you’ve tried the above steps and are still unable to regain access, contact Uber’s customer support directly through their help center. They can assist with further troubleshooting.

By following these simple steps, you can quickly and efficiently regain control of your Uber account, even if you’ve lost or changed your old phone number. Remember to keep your contact information up-to-date to avoid this situation in the future.