What if Uber charged me when I didn't ride?

Responding to Unauthorized Uber Charges

If you encounter an unexpected Uber charge on your account, it is crucial to take prompt action to address the issue. Unauthorized charges can be a source of frustration and financial loss, but there are steps you can take to resolve the situation.

How to Report Unauthorized Uber Charges

Uber offers two primary options for reporting unauthorized charges:

• Help Portal: Visit Uber’s help portal at help.uber.com. Select the “Charges and Payments” category and follow the prompts to report the unauthorized transaction.
• Direct Dispute: Contact your bank or credit card company directly. They can dispute the charge on your behalf and may provide assistance in reversing the transaction.

Prompt Resolution is Key

It is important to seek resolution for unauthorized Uber charges as soon as possible. This will increase the likelihood of a successful outcome and minimize any financial impact. Uber’s Help Portal allows you to report unauthorized charges within 60 days of the transaction date. If you dispute the charge directly with your bank or credit card company, they will have specific timeframes for initiating a dispute.

Additional Tips

• Check your trip history: Ensure that you did not accidentally authorize the ride or that it was not taken by a family member or friend using your account.
• Contact Uber support: If you are unable to resolve the issue through the help portal, do not hesitate to contact Uber support directly. They can investigate the matter further and provide assistance.
• Keep evidence: Document the unauthorized charge, including screenshots or a copy of your bank statement. This evidence will be helpful in supporting your claim.

Conclusion

Unauthorized Uber charges can be a hassle, but by following these steps, you can promptly report the issue and seek resolution. Uber’s Help Portal and direct disputes with your financial institution provide effective avenues for addressing unauthorized transactions. By acting quickly and providing necessary documentation, you can protect your finances and prevent further unauthorized charges.