Why am I not getting a notification on my Authenticator app?

Troubleshooting Authenticator App Notifications

If you’re not receiving notifications from your Microsoft Authenticator app, it’s essential to ensure that your settings are correctly configured. Here’s a step-by-step guide to troubleshoot the issue:

1. App Notifications Settings:

Open the Microsoft Authenticator app on your device. Tap on the menu icon (three horizontal lines) in the top-left corner. Select “Settings” and then “Notifications.”

Make sure that the toggle switch for “Push notifications” is turned on. If it’s turned off, tap it to activate it.

2. Device Notification Permissions:

Check your device’s notification settings to verify that the Authenticator app is allowed to send push alerts.

For iOS devices, go to “Settings” > “Notifications” > “Authenticator.” Make sure that “Allow Notifications” is turned on and that “Show in Notification Center” and “Sounds” are selected.

For Android devices, go to “Settings” > “Apps & notifications” > “Authenticator.” Tap on “Notifications” and ensure that “Show notifications” is enabled.

3. App Settings Toggle Switch:

Within the Authenticator app, tap on “Settings” and then “Manage accounts.” Select the account for which you’re not receiving notifications.

Locate the toggle switch for “App notifications” or “Push notifications.” Make sure that it’s turned on. If it’s turned off, tap it to activate it.

Additional Tips:

• Restart your device and the Authenticator app.
• Check if your internet connection is stable.
• Ensure that the date and time on your device are set correctly.
• Uninstall and reinstall the Authenticator app.

If you’ve followed these steps but still aren’t receiving notifications, contact Microsoft support for further assistance.