Why can't I make online purchases with my card?

Troubleshooting Inability to Make Online Purchases with Your Debit Card

Encountering difficulties making online purchases with your debit card can be frustrating. Here are some potential reasons why your card may be declined:

Card Activation

• New Debit Card: Newly issued debit cards typically require activation before they can be used for online transactions. This can be done through your bank’s website, mobile app, ATM, or by contacting customer support.

• Previous Card Update: If you have recently received a replacement card, it may also need to be activated. Follow the same activation procedures as for a new card.

In-Store vs. Online Transactions

• Different Processing Systems: In-store transactions and online purchases are processed through different systems. Your card may work seamlessly for in-store purchases but not online if it has not been activated for online use.

Contact Your Bank

• Security Restrictions: Your bank may have placed restrictions on your card for online purchases to protect against unauthorized activity. Contact customer support to have these restrictions lifted or confirm that your card is active for online use.

• Technical Issues: Occasionally, there may be technical issues with your bank’s online transaction system. Contact your bank to inquire about any ongoing technical issues that may be affecting your ability to make online purchases.

Additional Tips

• Check for Expiry Date: Ensure that your debit card is not expired.
• Verify Address Information: Online retailers verify your address with your card issuer. Make sure your billing address is up-to-date.
• Disable Pop-Up Blockers: Some pop-up blockers can interfere with the payment process. Disable them temporarily while completing your online purchase.

By addressing these potential issues, you should be able to resolve the problem and make online purchases using your debit card. If you continue to experience difficulties, contact your bank for further assistance.