Why is Grab declining my card?

Why is Grab Declining My Card?

Grab, the popular ride-hailing and delivery service, may occasionally decline your payment card for various reasons. Understanding these reasons can help you avoid future payment issues.

International Travel

International travel can trigger a temporary block on your credit card with Grab. This is because Grab is headquartered in Southeast Asia, and your bank may view transactions from unfamiliar regions as high-risk. To resolve this issue, contact your bank and inform them of your travel plans to authorize international transactions.

Bank Flag

Your bank may independently flag Grab transactions as suspicious. This can occur if Grab is not recognized as a legitimate merchant or if your account has a history of fraudulent activity. To resolve this issue, contact your bank and provide them with additional information about Grab, such as its website or customer support number.

Card Authorization

Before using Grab, ensure that your card is authorized for international transactions. Some banks restrict international transactions by default to prevent unauthorized usage. Contact your bank to confirm this authorization and remove any restrictions.

Other Possible Reasons

In addition to the factors discussed above, there may be other reasons why Grab is declining your card:

• Incorrect card details: Ensure that you are entering your card number, expiration date, and security code accurately.
• Insufficient funds: Check your account balance to ensure that you have sufficient funds available for the transaction.
• Expired card: Verify that your card has not expired and is still valid.
• Card limit exceeded: Contact your bank to check if your card has a spending limit and whether it has been reached.

Resolution

If Grab continues to decline your card, it is recommended to:

• Contact Grab customer support to report the issue.
• Contact your bank to confirm international authorization and resolve any flags.
• Update your payment information in the Grab app with an alternate payment method, such as PayPal or Apple Pay.

By addressing the possible reasons for card decline and taking appropriate action, you can ensure smooth and successful payments when using Grab.