Why is the recipient not receiving my e-transfer?

Troubleshooting E-Transfer Delivery Issues

E-transfers offer a convenient and efficient way to transfer funds electronically. However, occasionally, recipients may not receive the intended transfer. If you encounter this issue, here are some troubleshooting steps to resolve it:

1. Verify Recipient’s Email Address and Account Linkage

• Confirm that you have entered the correct recipient’s email address.
• Ensure the recipient’s email address is linked to their bank account for e-transfer reception.

2. Check Email Notification Settings

• Check both your and the recipient’s email notification settings.
• Ensure that email notifications for incoming e-transfers are activated.

3. Validate Recipient’s Email Address

• Verify that the recipient’s email address is valid and active.
• Ask the recipient to check their spam or junk folder for the e-transfer notification.

4. Contact Your Bank

If the above steps do not resolve the issue, contact your bank for further assistance. They can investigate the status of the e-transfer and determine if it was successfully transferred or if there are any pending issues.

Additional Tips:

• Use a secure internet connection when initiating e-transfers.
• Avoid sending large sums of money via e-transfer until you have established trust with the recipient.
• Be cautious of unsolicited emails requesting e-transfers. Always verify the sender’s identity before releasing funds.

By following these troubleshooting steps, you can increase the likelihood of successful e-transfer delivery and resolve any issues that may arise during the process.