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Booking.com’s Cancellation Policy

Booking.com allows for flexible cancellation options, ensuring guests peace of mind when making reservations. Here’s an overview of their cancellation policy:

• Free Cancellations: For most bookings, cancellations made before the day prior to arrival are free of charge. This gives guests ample time to reconsider their travel plans without facing any penalties.

• Late Cancellation Fee: However, for cancellations made within 24 hours of arrival or for no-shows, a one-night charge will apply. This fee mirrors the penalty for late cancellations and aims to compensate the property for potential lost revenue.

Understanding the Cancellation Policy

It’s important to note that the cancellation policy may vary depending on the specific property and room type booked. Guests are advised to carefully review the cancellation terms before confirming their reservation.

• Before the Day Prior to Arrival: Most bookings can be canceled without penalty if done before the day prior to arrival. This provides guests with maximum flexibility to adjust their travel arrangements.

• Within 24 Hours of Arrival: Cancellations made within 24 hours of arrival will incur a one-night charge. Guests are responsible for this fee even if they do not show up for their reservation.

• No-Shows: No-shows are also subject to the one-night cancellation fee.

Exceptions to the Cancellation Policy

In exceptional circumstances, Booking.com may allow for cancellation waivers or refunds outside of the regular policy. These situations may include:

• Force Majeure Events: Acts of nature, such as hurricanes or earthquakes, that prevent guests from traveling.
• Medical Emergencies: Sudden illnesses or injuries that make it impossible for guests to travel.
• Visa Issues: Unforeseen visa problems that prevent guests from entering the destination country.

Guests who believe they qualify for an exception should contact Booking.com’s customer support team as soon as possible.