Does Uber take reports seriously?

Uber: Committed to a Discrimination-Free Ride

At Uber, we prioritize creating a safe and inclusive environment for all our users. We understand that discrimination in any form has no place in our platform. That’s why we take all discrimination reports extremely seriously.

Reporting Discrimination: A Simple and Accessible Process

If you experience or witness any form of discrimination during your Uber ride, we encourage you to report it to us immediately. Reporting can be done conveniently through the Uber app’s help section or via our online reporting portal.

Prompt and Thorough Investigation

Upon receiving a discrimination report, our dedicated support team will promptly investigate the matter. We work diligently to gather all relevant information, including reviewing ride records, driver profiles, and witness statements.

Swift and Decisive Action

Based on the investigation’s findings, we will take appropriate action. This may include:

• Educating drivers on appropriate behavior and Uber’s non-discrimination policy
• Deactivating drivers who engage in discriminatory conduct
• Reporting serious incidents to relevant authorities

Zero Tolerance for Discrimination

At Uber, we have a zero-tolerance policy for discrimination. We believe that everyone deserves to ride with dignity and respect, regardless of their race, gender, sexual orientation, disability, or any other protected characteristic.

A Culture of Inclusion and Equity

Our commitment to a discrimination-free platform extends beyond incident response. We actively promote diversity and inclusion within our organization and engage with community groups to foster understanding and unity.

Your Help is Invaluable

By reporting discrimination, you help us create a safer and more welcoming environment for everyone. Your voice matters, and we appreciate your willingness to contribute to our efforts.

Together, we can ensure that Uber remains a platform where everyone feels valued and respected.