How do I change the number on my new SIM card?

Taking Your Number With You: A Simple Guide to SIM Swaps

So, you’ve got a shiny new SIM card, ready to embrace a new network or perhaps a better deal. But what about your existing phone number? You’ve spent years building up contacts and associating that number with your identity. Thankfully, keeping your number when switching to a new SIM is surprisingly straightforward, often completed within a couple of business days. This guide breaks down the process, eliminating the jargon and making the transition seamless.

The key to the whole operation is a little code called a PAC (Porting Authorisation Code). This unique code grants your new network permission to “port” your existing number away from your current provider and onto your new SIM. Obtaining this code is the first, and arguably most important, step.

There are two primary ways to get your PAC code:

• By Text: The quickest and easiest method is usually sending a text message. Simply text the word “PAC” to 65075. You should receive a reply text containing your PAC code shortly afterwards. Keep this code safe as you’ll need it for the next step.
• Contacting Your Provider: Alternatively, you can contact your current network provider directly. Their customer service team can provide your PAC code. While this method might take a bit longer than texting, it allows you to ask any questions you might have about the switching process.

Once you have your PAC code in hand, contact your new network provider. Let them know you want to transfer your existing number, and provide them with the PAC code. They will then initiate the transfer process. The actual switch usually happens within one to two working days, although it can occasionally take a little longer.

During the transfer period, you might experience a brief interruption in service. Your old SIM may stop working before your new SIM activates with your ported number. Your new provider should give you an estimated timeframe for the switch, so you can be prepared.

And that’s it! With just a few simple steps, you can keep your familiar phone number while enjoying the benefits of your new SIM card and network. No need to inform all your contacts of a change – your number moves with you, effortlessly.