How do I contact grab driver support?

How to Contact Grab Driver Support

Grab offers dedicated support to assist drivers with any issues or inquiries they may encounter. Whether you’re experiencing technical difficulties with the driver app or have questions about a specific trip, here are the steps to get in touch with Grab’s customer service:

For Non-Emergency Inquiries:

1. Open the Grab Driver App: Tap on the “Profile” icon in the bottom right corner of the screen.
2. Select “Help Center”: Scroll down and click on the “Help Center” option under “Settings.”
3. Find Relevant Support Article: Browse through the categorized articles to locate information related to your issue.
4. Contact Grab Customer Service: If you can’t find an answer to your question, tap on the “Contact Us” button at the bottom of the screen.
5. Provide Details: Fill out the form with your contact details, a concise description of the issue, and any relevant screenshots or attachments.
6. Submit Request: Tap on the “Submit” button to send your inquiry to Grab’s customer service team.

For Safety Concerns:

In case of immediate safety concerns, do not hesitate to call Grab’s emergency hotline at +65 69000521. This line is available 24/7 and provides immediate assistance to drivers in urgent situations.

Additional Support Options:

• Grab Driver Community: Join the official Grab Driver Community on Facebook or other social media platforms to connect with fellow drivers and access support from Grab’s team.
• Driver Training Center: Visit Grab’s Driver Training Center for in-person training sessions and support. Locations and schedules may vary by region.
• Website: Access additional support resources and FAQs on Grab’s website: https://www.grab.com/sg/help/

Remember to provide clear and concise information when contacting Grab support. This will help them resolve your issue as efficiently as possible.