How do I contact my old Uber driver?

Reconnecting with a past Uber driver can be tricky, but thankfully, it’s easier than you might think. Forget scrolling through endless ride histories or attempting internet sleuthing – the solution lies within the Uber app itself, offering a secure and private communication channel.

Need to retrieve a lost item? Want to commend exceptional service? Maybe you simply left something important in their car? Whatever the reason, Uber facilitates direct contact with previous drivers without compromising your personal information.

Here’s how it works:

1. Access Your Trip History: Open the Uber app and navigate to your trip history. Locate the specific ride you took with the driver you wish to contact.

2. Find the “Help” Option: Within the details of that specific trip, you should find a “Help” or similar option (the wording may vary slightly depending on your app version). Click on this.

3. Choose the Relevant Issue: You’ll be presented with a list of common issues. Select the one that best fits your need to contact the driver. Options like “I lost an item” are typically available, and even if your reason isn’t listed directly, choosing a related option will often lead you to a contact method.

4. Initiate Contact: Uber will then provide you with the option to either call or text the driver. Crucially, this communication happens through the Uber app itself. This means your personal phone number remains hidden, and the driver will see a masked contact, preserving your privacy and security.

5. Communicate Your Message: Clearly and concisely explain your reason for contacting the driver. Be polite and respectful, remembering that they are providing a service.

This built-in communication feature ensures a safe and convenient way to reach out to past drivers. It eliminates the need for third-party apps or risky online searches, providing peace of mind for both riders and drivers. So, the next time you need to get in touch with a previous Uber driver, remember that the easiest and most secure method is right at your fingertips, within the Uber app itself.