How do I force a refund on Shopee?

How to Initiate a Refund on Shopee

Shopee, a leading e-commerce platform, provides a straightforward process for customers to request refunds for unsatisfactory purchases. If you have received an item that does not meet your expectations or has any issues, you can follow these steps to initiate a refund:

1. Navigate to the ‘To Receive’ Section:

   • Open the Shopee app or website and log in to your account.
   • Click on the ‘Me’ tab located at the bottom of the screen.
   • Under ‘My Purchases,’ select the ‘To Receive’ section.

2. Select ‘Return/Refund’:

   • Find the order for the item you wish to return.
   • Click on the ‘Return/Refund’ button.

3. Choose Reason for Return:

   • From the options provided, select ‘I have received my items but there are issues.’

4. Select Products and Quantity:

   • Choose the specific products and quantities you wish to return.

5. Provide Details:

   • Briefly describe the issues or defects with the products.

6. Upload Evidence (Optional):

   • If applicable, you can upload photos or videos that illustrate the issues with the products.

7. Submit Request:

   • Once you have completed all the necessary steps, click on the ‘Submit’ button.

Note: You should initiate the refund request within 7 days of receiving the item. Shopee will review your refund request and provide an update within 3 working days. If your refund is approved, you will receive the refund in your ShopeePay wallet or the original payment method.

Additional Tips:

• Provide clear and detailed information regarding the issues with the products.
• Be patient and cooperative during the refund process.
• Keep all communication related to the refund request for future reference.
• If you have any difficulties or further inquiries, contact Shopee’s Customer Service for assistance.