How long does Visa give you to dispute a charge?

Visa Chargeback Time Limits: Protecting Your Funds in Case of Fraud or Errors

In the event of fraudulent or unauthorized transactions on your Visa card, it’s crucial to act swiftly to dispute the charge and protect your funds. Visa provides a 120-day timeframe for cardholders to initiate chargebacks for disputed purchases.

What is a Chargeback?

A chargeback is a request to the card issuer to reverse a transaction and return the funds to your account. It can be initiated in cases where the purchase was unauthorized, fraudulent, or not as described.

Visa Chargeback Time Limit

Visa requires chargebacks to be initiated within 120 days of the transaction date. This time limit applies to all types of Visa cards, including debit, credit, and prepaid cards.

Why Act Quickly?

The 120-day time limit is designed to protect both cardholders and merchants. It ensures that cardholders have sufficient time to identify and dispute unauthorized or fraudulent transactions, while also preventing merchants from being held liable for charges they have already processed.

Initiating a Chargeback

To initiate a chargeback, contact your Visa-issuing bank or credit union promptly. You will typically need to provide information about the transaction, such as the date, amount, and merchant name.

Necessary Documentation

When disputing a charge, it’s helpful to gather supporting documentation. This could include receipts, invoices, or communication with the merchant.

Merchant Response

Once you initiate a chargeback, the merchant will have an opportunity to respond. They may provide documentation or evidence to support their claim that the transaction was authorized.

Visa’s Role

Visa acts as a mediator in the chargeback process. They review the evidence from both the cardholder and the merchant and make a determination based on the cardholder’s rights and the merchant’s obligations.

Conclusion

By understanding the 120-day chargeback time limit and acting swiftly to dispute unauthorized or fraudulent transactions, Visa cardholders can protect their funds and prevent financial losses. Remember to contact your bank or credit union immediately if you suspect a problem with a Visa purchase.