How to give feedback to Uber driver?

Beyond Stars: How to Truly Show Appreciation to Your Uber Driver

We all know the feeling: you hop out of an Uber, feeling grateful for a smooth, efficient ride and a pleasant driver. The quick star rating pops up on your phone, and you instinctively tap five stars. But is that really enough to show your appreciation for a driver who went above and beyond?

While the star rating system is vital for Uber’s algorithm and helps maintain a certain standard, it can sometimes feel like a generic gesture. What if your driver expertly navigated a tricky detour, offered a refreshing bottle of water, or simply engaged in stimulating conversation that made your ride fly by? In these cases, a simple five-star rating seems inadequate.

Luckily, Uber provides a more nuanced way to express your gratitude and acknowledge the positive impact your driver had on your journey. You can go beyond the stars and offer both financial and verbal appreciation directly through the app. Here’s how:

Accessing the Hidden Gem of Feedback:

The secret lies not in the initial rating screen, but within the depths of your trip history. Follow these steps to access the area where you can truly make a difference:

1. Navigate to “My Trips”: Open your Uber app and locate the section labeled “My Trips.” This is usually found in the main menu or profile section.

2. Locate the Relevant Journey: Scroll through your trip history until you find the specific ride you want to provide feedback on.

3. Select “I had a different issue”: Once you’ve selected the trip, look for a button or link that says something along the lines of “I had a different issue” or “Get Trip Help.” This might seem counterintuitive if you had a positive experience, but trust us! This is the gateway to expressing your gratitude.

4. Tap “Edit My Tip”: After selecting “I had a different issue,” you’ll be presented with a list of options. Look for the option that allows you to “Edit My Tip” or adjust the gratuity.

More Than Just Money: The Power of a Written Commendation:

While adjusting the tip is a fantastic way to financially reward exceptional service, don’t underestimate the power of a well-crafted written commendation. This section within the “Edit My Tip” area usually provides space for you to leave a personalized message for the driver.

This is your opportunity to:

• Highlight Specific Actions: Instead of just saying “Great driver!”, mention the specific things you appreciated, like their navigation skills, friendly demeanor, or helpful assistance with your luggage.
• Explain the Impact: Tell the driver how their actions positively impacted your day. Did they make you feel safe and comfortable? Did their conversation cheer you up after a stressful meeting?
• Offer Genuine Praise: Authentic and heartfelt praise goes a long way. Let the driver know that their efforts were noticed and appreciated.

Why This Matters:

Providing specific and positive feedback benefits both you and the driver.

• For You: It allows you to express your gratitude in a meaningful way and ensures that exceptional service is recognized.
• For the Driver: Positive feedback can boost morale, contribute to their overall performance, and potentially lead to rewards or recognition from Uber. It also reinforces positive behaviors, encouraging drivers to continue providing excellent service.

So, next time you have a fantastic Uber experience, remember to go beyond the stars. Take a few extra moments to navigate through the app and offer both a generous tip and a heartfelt written commendation. You’ll not only make the driver’s day, but also contribute to a more positive and rewarding experience for everyone on the road.