How to request for fee waiver Citibank?

Requesting a Fee Waiver for Citibank Credit Cards

If you’re a Citibank credit cardholder facing financial difficulties, you may be eligible for a fee waiver. Here’s a step-by-step guide on how to make a request:

1. Contact Customer Service

Call Citibank’s 24/7 customer service hotline at (+65) 6225 5225 using your registered mobile number.

2. State Your Request Clearly

Inform the customer service representative that you’re requesting a fee waiver due to financial hardship. Explain your situation concisely and professionally.

3. Provide Supporting Documentation (Optional)

While not always necessary, providing supporting documentation can strengthen your request. This could include:

• Proof of income reduction (e.g., pay stubs, unemployment benefits)
• Medical bills or other unexpected expenses
• Letters from other creditors attesting to your financial situation

4. Be Polite and Respectful

Remember that the customer service representative is not responsible for your financial situation. Be polite and respectful throughout the conversation.

5. Follow Up

If your request is not approved immediately, follow up with customer service within the next few days or weeks. Provide any additional information that may support your case.

Tips for Approval

• Explain your financial hardship clearly and honestly.
• Provide supporting documentation if possible.
• Be persistent but respectful.
• Call during off-peak hours to avoid long wait times.

Remember that fee waivers are not guaranteed and are granted at Citibank’s discretion. However, by following these steps and providing a clear and persuasive request, you can increase your chances of approval.