How to settle an outstanding payment on Grab?

Resolving Outstanding Grab Payments

Experiencing difficulties settling an outstanding payment on Grab? Here are a few simple steps to resolve the issue:

1. Refresh Transaction History

• Open the Grab app and navigate to the “Payments” section.
• From the payment screen, pull down to refresh your transaction history.
• This action may clear the outstanding payment and allow you to settle it successfully.

2. Restart Grab App

• If refreshing the transaction history does not resolve the issue, try restarting the Grab app.
• Close the app completely and then relaunch it.

3. Clear App Cache (Android Only)

• For Android users, clearing the app cache can also help resolve payment issues.
• Go to your device’s “Settings” menu and select “Apps.”
• Find the Grab app and tap on “Storage.”
• Select “Clear Cache.”

4. Contact Grab Support

• If the above steps do not resolve the issue, contact Grab support for assistance.
• You can reach them through the “Help Center” within the Grab app or by visiting their website.

Troubleshooting Tips

• Ensure you have a stable internet connection when attempting to settle the payment.
• Check that your payment method is linked to your Grab account and is valid.
• Verify that the payment amount is correct and matches the outstanding balance.

By following these steps, you should be able to successfully settle any outstanding payments on Grab. If the issue persists, do not hesitate to contact Grab support for further assistance.