What are the rules if your flight is delayed?

Understanding Flight Delay Compensation: Your Rights as a Passenger

Flight delays are an inevitable part of air travel, but they can be disruptive and frustrating for passengers. Fortunately, there are regulations in place to protect your rights and potentially provide compensation for significant delays.

Eligibility for Compensation

Whether you’re eligible for compensation depends on the airline’s responsibility for the delay. Compensable delays are typically caused by factors within the airline’s control, such as:

• Mechanical issues
• Staffing shortages
• Operational disruptions

Amount of Compensation

The amount of compensation you may receive for a delayed flight is capped by the European Union (EU) and United States (US) regulations, as follows:

EU Regulation (Regulation (EC) No 261/2004):

• Flight distance less than 1,500km: €250
• Flight distance between 1,500km and 3,500km: €400
• Flight distance over 3,500km: €600

US Department of Transportation (DOT):

• Delay of 3 hours or more: Up to $1,350 for domestic flights
• Delay of 6 hours or more: Up to $2,750 for international flights

Conditions for Compensation

To qualify for compensation, the following conditions must be met:

• You must have a confirmed booking for the delayed flight.
• The delay must not be caused by exceptional circumstances, such as severe weather or security threats.
• You must arrive at your final destination more than 3 hours late (EU) or 2 hours late (US).

Filing a Claim

If you believe you are eligible for compensation, you should file a claim with the airline within:

• 2 years (EU) or 6 months (US) from the date of the delay

You can typically file a claim online, by phone, or through a passenger rights organization.

Compensation Beyond Monetary Payouts

In addition to monetary compensation, you may also be entitled to:

• Meal vouchers
• Accommodation
• Transportation to and from the airport

Conclusion

Flight delays can be frustrating, but it’s important to understand your rights as a passenger. By being aware of the compensation regulations and filing claims promptly, you can ensure that you receive fair treatment and compensation for any significant delays caused by the airline’s responsibility.