What do I do if FedEx has a shipment exception?

Handling FedEx Shipment Exceptions

FedEx shipment exceptions occur when an unexpected event or issue arises during the delivery process. Addressing these exceptions promptly is crucial to ensure the timely and successful delivery of your shipment. Here’s a comprehensive guide on what to do when you encounter a FedEx shipment exception:

1. Investigate the Tracking Information:

Begin by checking the tracking information for your shipment online. This will provide details about the exception and its current status. Pay close attention to any messages or error codes displayed.

2. Contact FedEx for Assistance:

If the tracking information is insufficient or you need further clarification, contact FedEx customer service immediately. You can reach them via phone, online chat, or email.

3. Details and Action:

Provide FedEx with as many details as possible about the exception, including the tracking number, package contents, and any relevant documentation. They will investigate the issue and determine the next steps.

4. FedEx Initiation of Contact:

In some cases, FedEx may reach out to you or a relevant party to obtain additional information or request action. Respond promptly to their requests to expedite the resolution process.

5. Resolution Options:

FedEx typically provides various resolution options, depending on the nature of the exception. These may include:

• Rescheduling delivery
• Hold for pickup
• Cancel shipment
• Return to sender

6. Protect Your Shipment:

If the shipment is perishable or contains valuable items, consider taking immediate action to mitigate potential losses. This could involve requesting expedited delivery or arranging for alternate storage.

7. Monitor Progress:

Once the exception has been resolved, continue monitoring the tracking information to ensure the shipment reaches its destination promptly.

It’s important to note that resolving FedEx shipment exceptions can take time, depending on the severity of the issue. By following these steps, you can proactively address the situation and minimize any potential delays or disruptions in your delivery.