What happens if my train is late and I miss my connection with Trenitalia?

Delayed Train and Missed Connection with Trenitalia: What to Do

Navigating travel disruptions can be frustrating, especially when your train is late and you miss a connecting service. Here’s a step-by-step guide to assist you in such a scenario with Trenitalia:

1. Seek Immediate Assistance

As soon as you realize your train is delayed, approach station staff or onboard personnel. They can provide updated information, assist with rebooking, and issue a delay certificate.

2. Obtain a Delay Certificate

The delay certificate is a vital document that proves your train was delayed. It serves as evidence for rebooking and compensation claims. Ensure you obtain this certificate before leaving the station or train.

3. Reconnecting Your Journey

Depending on the availability of subsequent trains, the station staff will help you rebook your journey. They may offer alternative routes or assist you in securing tickets for a later departure.

4. Compensation Claims

If your missed connection results in a significant delay or disruption to your travel plans, you may be eligible for compensation. Contact Trenitalia’s customer service department within 24 hours of the disruption to file a claim. The delay certificate you obtained earlier will facilitate your claim.

Tips:

• Keep your ticket and delay certificate as proof of your travel disruption.
• Take note of the date, time, and reason for the delay.
• Be patient and understanding with station staff, as they are doing their best to assist you.
• Consider purchasing travel insurance to protect yourself against unexpected delays and disruptions.

Remember, missing a connection due to a delayed train can be distressing. By following these steps, you can minimize the inconvenience and ensure that your travel plans are not severely affected.