What happens if you forget to tap off on Go Train?

The High Cost of a Forgotten Tap: What Happens When You Miss Your GO Train Tap-Off?

We’ve all been there: rushing to catch a connection, juggling bags, and completely forgetting to tap off our PRESTO card on the GO Train. While a seemingly minor oversight, failing to tap off can lead to a significantly inflated fare on your PRESTO account. Unlike some transit systems, GO Train’s automatic fare calculation doesn’t offer leniency for forgetful commuters.

Instead of a standard fare, a missed tap-off triggers a system-wide calculation that assumes you traveled to the furthest point on the line from your initial tap-on location. This means you’ll be charged the maximum possible fare for that specific journey, regardless of your actual destination. Imagine tapping on at Union Station and then forgetting to tap off at your actual stop, Kitchener. You’ll be charged the full Union Station to Niagara Falls fare – a considerable difference!

This automatic deduction isn’t a glitch; it’s a built-in system designed to ensure fare collection. The rationale behind this seemingly harsh policy is to prevent fare evasion. While it may seem unfair to those who genuinely forget, the system aims to deter intentional fare avoidance. The cost of this unintentional oversight falls squarely on the passenger.

So, how can you avoid this costly mistake? The simplest solution is to always, always, always tap off. Make it a habit. Develop a mental checklist before you exit the train: “Bag? Phone? Wallet? Tap off?” Consider setting a reminder on your phone if necessary. Even a subtle visual cue like a sticker on your PRESTO card reminding you to tap off can help.

If you believe you’ve been incorrectly charged due to a missed tap-off, contacting Metrolinx customer service is crucial. While they are unlikely to reverse the charge simply because you forgot, they can investigate if there’s evidence suggesting a system malfunction. Providing detailed information about your journey, including the time and stations involved, will assist in their investigation.

In short, the consequences of forgetting to tap off on the GO Train are significant. Avoiding unexpected and potentially hefty charges boils down to one simple action: remember to tap off your PRESTO card at your destination. It’s a small act that saves you big in the long run.