What if UPS doesn't deliver next day?

Navigating UPS Delivery Delays and Your Guaranteed Refund

UPS, a leading global logistics provider, prides itself on its commitment to on-time delivery. To ensure customer satisfaction, UPS offers a service guarantee that entitles customers to a shipping cost reimbursement if their package arrives late.

Service Guarantee

UPS’s service guarantee is an assurance that packages will be delivered on or before the scheduled delivery date. This guarantee covers both domestic and international shipments. If a package arrives late due to factors within UPS’s control, customers are eligible for a refund of the shipping costs.

Refund Process

To claim a refund under UPS’s service guarantee, customers must:

• File a claim within 15 days of the scheduled delivery date.
• Provide proof of the late delivery, such as a tracking number and the original invoice.
• Request a refund of the shipping costs.

UPS will investigate the claim and, if valid, issue a refund for the shipping costs. The refund will be processed within 5-7 business days.

Factors Affecting Delivery Times

While UPS strives for on-time delivery, there are certain factors that can impact delivery times:

• Weather conditions
• Unexpected traffic delays
• Customs clearance (for international shipments)
• Delays caused by the sender or receiver

How to Minimize Delays

To reduce the likelihood of delivery delays, customers can take the following steps:

• Pack items securely and label packages clearly.
• Ship items early, especially during peak seasons.
• Provide accurate and complete shipping information.
• Communicate any special delivery instructions to UPS.

Conclusion

UPS’s service guarantee provides peace of mind to customers by ensuring timely package delivery. If a package does arrive late, customers are entitled to a refund of the shipping costs. By understanding the factors that can affect delivery times and taking steps to minimize delays, customers can maximize the efficiency of their UPS shipments.