What to do if a transaction is done but not received?

What to Do When a Transaction Shows as Successful But Funds Are Missing

Experiencing a transaction that appears successful on your account but fails to credit the expected funds can be a frustrating situation. If you encounter this issue, it’s crucial to take prompt action to resolve it.

1. Verify the Transaction Details

• Check your account statement or transaction history to confirm the transaction details.
• Ensure that the amount, date, and recipient information are correct.
• Verify that the linked accounts associated with the transaction are accurate.

2. Contact Customer Support

• If you notice any discrepancies in the transaction details, contact the customer support of the platform where the payment was made.
• Explain the situation and provide evidence such as screenshots or transaction references.
• The customer support team will investigate the issue and provide guidance on the next steps.

3. Reach Out to the Merchant

• In cases where the merchant has denied receiving the payment despite it showing as successful on your account, contact them directly.
• Provide the transaction details and request their assistance in resolving the issue.
• The merchant may need to investigate their payment system or provide additional information to help locate the missing funds.

Additional Tips:

• Keep a record of all communication and evidence related to the transaction.
• If the customer support or merchant is unresponsive or unable to resolve the issue, consider escalating it to the concerned authorities or relevant financial regulators.
• Be patient and persistent in following up on the matter to ensure a satisfactory resolution.

By following these steps, you can increase your chances of recovering the missing funds and resolving the issue promptly. Remember to be proactive in verifying transaction details, reaching out to customer support, and collaborating with the merchant or other relevant parties to ensure a seamless resolution.