What to do if an Uber driver charges more?

How to Handle Overcharging by Uber Drivers

Unexpectedly high Uber fares can be frustrating, but it’s important to know how to address the situation respectfully and efficiently.

Steps to Take When Overcharged:

1. Verify the Fare:

   • Refresh both your Uber app and the driver’s app. Ensure the fare displayed on both apps matches the fare quoted when you initially requested the ride.

2. Communicate with the Driver:

   • Politely inform the driver that the quoted fare was lower than the amount they’re showing on their app.
   • Explain that you’re not obligated to pay more than the quoted fare.

3. Document the Incident:

   • Take a screenshot of the driver’s fare screen, providing clear evidence of the overcharge.
   • Keep any receipts or emails related to the ride, including the quoted fare.

4. Refuse Payment:

   • If the driver insists on charging you more than the quoted fare, politely decline and state that you have documented the issue.
   • Explain that you’ll be reporting it to Uber.

5. Report to Uber:

   • Access Uber’s Help Center through the app or website.
   • Submit a detailed report, including the screenshots and receipts you’ve gathered.
   • Clearly state the incident and provide all relevant information.

What Uber Will Do:

When you report an overcharge, Uber will investigate the matter. They may:

• Adjust the fare to the quoted amount.
• Contact the driver and take disciplinary action if necessary.
• Provide you with a refund or compensation for the inconvenience.

Tips for Prevention:

• Always verify the quoted fare before requesting a ride.
• Check the driver’s fare screen upon arrival to confirm that it matches the quoted fare.
• If possible, agree on the fare verbally with the driver before the ride begins.
• Use ride-sharing services that offer transparent pricing and provide clear fare estimates.

Remember to approach the situation professionally and respectfully. By following these steps, you can ensure that the fare issue is resolved promptly and fairly.