What to do if Uber double charges you?

What to Do If Uber Double Charges You

Mistakes happen and Uber acknowledges the possibility of double charges. If you find yourself in this situation, there are a few steps you can take to resolve the issue.

1. Contact Uber Support

The first step is to contact Uber support. You can do this through the app or by visiting the Uber website.

When you contact Uber, be sure to have the following information ready:

• The date and time of the double charge
• The amount of the double charge
• The last four digits of the credit card that was charged
• A screenshot of your credit card statement or the physical payment receipt reflecting the in-person charge

2. Explain the Situation

Once you have contacted Uber support, explain the situation. Be clear and concise, and provide the information that you have gathered.

3. Request a Refund

Once you have explained the situation to Uber support, request a refund. Uber will typically process refunds within 3-5 business days.

4. Follow Up

If you do not receive your refund within 3-5 business days, follow up with Uber support. You can do this by calling the Uber support phone number or by sending an email.

5. Dispute the Charge

If Uber is unable to resolve the issue, you may need to dispute the charge with your credit card company. To do this, you will need to contact your credit card company and follow their instructions.

Conclusion

Double charges can be frustrating, but they can be resolved. By following the steps outlined in this article, you can get your money back and ensure that you are not charged twice for the same ride.