What to do if Uber incorrectly charges cleaning fee?

How to Dispute an Uber Cleaning Fee

Uber cleaning fees are charged when a vehicle is damaged and requires professional cleaning. The fee amount is based on the severity of the damage. Passengers will receive a revised receipt after the fee has been applied.

Disputing a Cleaning Fee

If you believe you have been incorrectly charged a cleaning fee, you can contest it through the following steps:

1. Access Trip Issues and Refunds: Log in to your Uber account and navigate to “Trip Issues and Refunds.”
2. Review Your Fare/Fees: Select the trip in question and review your fare and fees.
3. Select “I was charged a cleaning fee”: This option will allow you to file a dispute.
4. Provide Evidence: Explain why you believe the cleaning fee is incorrect. If possible, provide evidence such as photos of the vehicle’s condition at the end of the ride.

Assessment Process

Uber will review your dispute and assess the evidence you provide. The following factors will be considered:

• Extent of the damage to the vehicle
• Evidence provided by the passenger
• Uber’s own records

Outcome

Uber will notify you of their decision regarding your dispute. If the dispute is approved, the cleaning fee will be removed from your account. If the dispute is denied, you will be provided with an explanation.

Preventing Cleaning Fees

To avoid cleaning fees, it is important to respect the Uber vehicle and its driver. Passengers should:

• Avoid eating or drinking in the vehicle
• Dispose of trash properly
• Refrain from smoking
• Keep the vehicle clean and tidy
• Be mindful of shoes and other items that could damage the upholstery