What to do if UPS says out for delivery but never came?

What to Do if Your UPS Delivery Says “Out for Delivery” but Never Arrives?

If you receive a notification that your UPS package is “out for delivery” but it never arrives, it can be frustrating and concerning. Here are some steps you should take immediately:

1. Contact UPS Customer Service

• Call UPS customer service at 1-800-742-5877.
• You can also access their support page online at https://www.ups.com/us/en/help-center/contact-us.page?
• Provide your tracking number to the customer service representative.

2. Check the Tracking Status

• Visit the UPS website (https://www.ups.com) and enter your tracking number.
• Check if the tracking status has changed. It may provide additional information about the package’s whereabouts.

3. Check the Delivery Address

• Verify that the delivery address on the tracking information is correct.
• If there is an error in the address, contact UPS to have it corrected.

4. Check with Your Neighbors

• Ask your neighbors if they received your package by mistake.
• Sometimes, deliveries can be misdelivered to the wrong address.

5. File a Claim

• If you have exhausted all other options and still haven’t received your package, you can file a claim with UPS.
• Visit the UPS website and follow the instructions for filing a claim.

Additional Tips

• When contacting UPS, be patient and polite. The customer service representatives are there to help you resolve the issue.
• Provide as much information as possible, including your tracking number, delivery address, and any other relevant details.
• Keep a record of all communication with UPS, including phone calls, emails, and tracking updates.

Remember, UPS is committed to delivering packages accurately and efficiently. If you experience any issues with your delivery, don’t hesitate to contact their customer service for assistance.