What to do if you forgot your away luggage combination?

Unlocking Your Away Luggage: A Step-by-Step Guide for Forgotten Combinations

Forgetting the combination to your Away luggage can be a frustrating experience, but it’s not insurmountable. Here’s a detailed guide to help you regain access to your belongings:

Step 1: Reset the Lock to Zero

• Locate the combination lock on the front of your Away luggage.
• Turn the dials to align all three numbers to zero.

Step 2: Depress the Reset Button

• Look for a small, circular indentation next to the combination lock.
• Use a thin object, such as a paperclip or a ballpoint pen, to firmly press down on the reset button.

Step 3: Dial Your New Combination

• While holding down the reset button, turn the dials to set your new combination.
• Ensure you select three numbers that you can easily remember.

Step 4: Firmly Press the Central Button

• Once you have dialed your new combination, firmly press down on the central button located on the lock.
• You will hear a clicking sound, indicating that the new combination has been set.

Tips:

• If you encounter any resistance while pressing down on the reset button, try using a different thin object.
• If you forget your new combination, you can contact Away customer support for assistance.
• Keep a record of your combination in a safe place in case you forget it again.

Additional Notes:

• Away luggage comes with a lifetime warranty, which covers repairs or replacements in case of any lock issues.
• If you have lost your luggage, you can use the Away app or website to track its location.
• Always store your luggage in a secure place, especially when traveling.

By following these steps, you can quickly and easily unlock your Away luggage even if you have forgotten the combination. Remember to choose a combination that you can easily recall and keep it safe in case of future mishaps.