What to do if your hotel room is nasty?

What to Do if Your Hotel Room is Nasty

Arriving at a hotel room that is not up to your standards of cleanliness can be a frustrating experience. Here’s a step-by-step guide on what to do if you encounter a nasty hotel room:

1. Stay Calm and Contact the Front Desk

It’s important to approach this situation calmly and professionally. Don’t let your frustration get the better of you. Instead, politely contact the front desk and calmly detail the issues you have found. Be specific about the unclean areas and any other concerns you may have.

2. Request Immediate Cleaning

If the issues are minor, such as a dusty surface or a dirty bathroom floor, politely request that housekeeping services come up and clean the room thoroughly and immediately. Explain that you would like to be present during the cleaning process to ensure that your concerns are adequately addressed.

3. Inquire About a Room Change

However, if the problems are significant, such as a strong odor, stains on the bedding, or evidence of pests, you should inquire about the possibility of switching to another available room. Explain to the front desk that you are not comfortable staying in the current room due to its unsanitary condition.

4. Document the Issues

While waiting for the front desk to respond, take pictures or videos of the unclean areas as documentation. This will provide evidence to support your claims if necessary.

5. Follow Up

Once you have made your request, follow up with the front desk to ensure that your concerns are being addressed promptly. If you are not satisfied with the response or the cleaning services provided, politely escalate the issue to a manager or supervisor.

6. Consider a Refund or Compensation

If the hotel is unable to resolve the cleanliness issues to your satisfaction, you may want to consider requesting a partial or full refund for your stay. Alternatively, you could ask for compensation in the form of a free night’s stay or other amenities.

Tips for Prevention

To avoid encountering a nasty hotel room in the future, consider the following tips:

• Read online reviews before booking a hotel to get an idea of the cleanliness of the rooms.
• Check the room thoroughly upon arrival, paying attention to the bathroom, bedding, and surfaces.
• Report any concerns to the front desk immediately to give the hotel time to resolve the issues before you settle in.
• Bring your own cleaning supplies, such as disinfecting wipes or spray, for peace of mind.