What to do if your Uber account is locked?

Troubleshooting a Locked Uber Account

If you find yourself unable to access your Uber account, you may be experiencing an account lockout. While this can be frustrating, it is important to remember that there are several steps you can take to resolve the issue.

1. Reset Your Password:

The first step in troubleshooting an Uber account lockout is to attempt a password reset. Visit the Uber website and follow the prompts to input your email address and reset your password. If successful, you should be able to regain access to your account.

2. Update Your Uber App:

Outdated software can sometimes trigger account restrictions. Ensure that your Uber app is up-to-date by visiting your app store and checking for any available updates. Install the latest version and try logging in again.

3. Contact Uber Support:

If the above steps do not resolve the lockout, the next necessary step is to contact Uber support directly. You can reach them via email, phone, or through the “Help” section within the Uber app.

When contacting support, provide them with a brief description of the issue, including any error messages you may have encountered. Also, include your account email address and phone number for identification purposes.

Uber support will investigate the matter and provide you with additional instructions or assistance as needed. They may request additional information or ask you to complete certain verification steps to ensure the security of your account.

Additional Tips:

• If you have multiple Uber accounts, ensure that you are attempting to log in to the correct one.
• Check your email inbox for any messages from Uber regarding account status or security concerns.
• If you believe your account has been hacked or compromised, contact Uber support immediately and follow their instructions for securing your account.