What to do when airlines change your seat?

Unexpected Seat Changes: Navigating Airline Seat Reassignments

When you book a flight, you expect to be seated in the seat that you selected. However, there are times when airlines may need to change your seat assignment. While this can be frustrating, there are steps you can take to minimize the inconvenience and ensure your rights are protected.

At the Gate

• Retain both boarding passes: If your seat is changed at the gate, be sure to keep both your original boarding pass and the new one that you are given. This documentation will serve as proof of the original seat assignment.
• Explore alternative flights: If the seat change is substantial, such as a switch from a window seat to a middle seat, you may have the option to explore alternative flights with better seating. Check with the gate agent about any available options.
• Note the flight supervisor’s name: If possible, note the name of the flight supervisor who assists you with the seat change. This information may be helpful if you need to dispute the change later on.

Onboard

• Remain in your original seat: If your seat is changed onboard the aircraft, do not move to the new seat unless instructed to do so by a flight attendant. By remaining in your original seat, you are demonstrating that you do not accept the involuntary seat change.
• Inform the flight supervisor: As soon as possible, inform the flight supervisor of the seat change and express your concern. Explain that you were not given notice of the change and that you do not agree with it.
• Document everything: Take notes of the conversation with the flight supervisor, including their name, the reason for the seat change (if given), and the new seat assignment. Also, take photos or videos of the seat change if possible.

Potential Recourse

If you are not satisfied with the airline’s handling of the seat change, you may have the right to seek recourse.

• File a complaint: You can file a complaint with the Department of Transportation (DOT) or the airline directly. The DOT has regulations regarding involuntary seat changes, and the airline may have its own policies that you can refer to.
• Dispute the charges: If you paid extra for a specific seat, such as a window or aisle seat, you may be able to dispute the charges if you were not provided with the seat that you purchased.
• Contact the airline’s customer service department: You can reach out to the airline’s customer service department via phone, email, or social media to voice your concerns and request a resolution.

By following these steps, you can protect your rights and minimize the inconvenience caused by an unexpected seat change.