Why am I not getting my Amex rewards points?

Missing Your Amex Rewards Points? Here’s Why.

American Express rewards points are a coveted perk of card membership, offering everything from cashback to travel benefits. But what happens when those anticipated points don’t appear in your account? Before panic sets in, understand that there are a few reasons why your Amex rewards might be delayed, and in most cases, it’s easily explained.

One of the most common reasons you might not see your points immediately is Amex’s payment processing policy. Unlike some card issuers who credit rewards upon purchase authorization, Amex often holds back points until you’ve made at least the minimum payment on your statement. Think of it as a temporary hold. Once your payment is processed and clears, your points should be released and appear in your rewards balance.

This practice, while perhaps a little frustrating for those eager to see their rewards accumulate in real-time, is actually less restrictive than Amex’s previous policy. Long-time cardholders may remember a period where rewards were routinely delayed by a full extra statement cycle, meaning a significantly longer wait. The current system, while still involving a slight delay, represents a marked improvement.

However, a minimum payment isn’t the only potential reason for missing points. Here are a few other possibilities to consider:

• Returned Purchases: If you’ve returned any items purchased with your Amex card, the corresponding rewards points will be deducted from your balance. This deduction usually happens after the return is processed, which can sometimes take a few days.

• Pending Transactions: Similar to returns, pending transactions might hold up rewards accrual. These transactions haven’t fully settled with the merchant, so Amex might temporarily withhold points until the final amount is confirmed.

• Account Issues: In rare cases, a technical glitch or issue with your account could delay rewards posting. If you’ve made your payment and still haven’t seen your points after a reasonable period (check your cardmember agreement for specifics), it’s best to contact Amex customer service directly. They can investigate your account and resolve any underlying problems.

• Promotional Offers: Some promotional offers, like welcome bonuses, have specific requirements you must meet before the bonus points are awarded. Make sure you’ve fulfilled all the conditions of the offer, such as spending a certain amount within a set timeframe.

While the wait for your Amex rewards can sometimes feel a bit longer than with other cards, understanding the payment processing policy and other potential factors can alleviate any concerns. In the vast majority of cases, your points will appear as soon as your payment clears, allowing you to enjoy the benefits you’ve earned.