Why can't I change my Grab phone number?

How to Update Your Grab Phone Number

Grab is a popular ride-hailing and food delivery service in Southeast Asia. If you need to change your phone number associated with your Grab account, follow these steps:

Step 1: Access Your Account Menu

• Open the Grab app on your mobile device.
• Tap on the menu icon (three horizontal lines) located at the top left corner of the screen.

Step 2: Select Your Profile

• Tap on your profile picture or name displayed at the top of the menu.

Step 3: Edit Phone Number

• Scroll down and tap on “Mobile Number.”
• Enter your new phone number in the field provided.
• Verify your new phone number by entering the OTP (One-Time Password) sent to the new number.

Step 4: Save Changes

• Once verified, tap on “Save” to update your phone number.

Troubleshooting

If you are unable to change your phone number, check the following:

• Ensure that you have entered the correct new phone number.
• Verify that you have received and entered the OTP correctly.
• Check your internet connection and ensure that you have a stable connection.
• If the issue persists, contact Grab customer support for assistance.

Benefits of Updating Your Phone Number

Updating your Grab phone number can have several benefits:

• Security: Keeping your phone number up to date ensures that your account is secure and that you receive notifications and updates promptly.
• Convenience: Having the correct phone number linked to your Grab account allows you to easily communicate with drivers and contact customer support if needed.
• Account Recovery: If you ever lose access to your account, you can use your phone number to regain access through the account recovery process.

By following the steps outlined above, you can easily update your Grab phone number and enjoy the benefits of having an up-to-date and secure account.