Why did Carnival charge me after my cruise?

Understanding Post-Cruise Charges from Carnival

After disembarking from a Carnival cruise, some passengers may be surprised to find additional charges on their sail and sign card. To avoid confusion, it’s important to understand the reasons behind these charges.

Unpaid Gratuities

One common reason for post-cruise charges is unpaid gratuities. When booking a cruise, passengers have the option to prepay their gratuities. However, if gratuities are not prepaid, they will be automatically added to the sail and sign card at the end of the cruise.

Gratuities are distributed among the crew members, including waitstaff, housekeeping, bar staff, and other service providers. They are customary gratuities and serve as a way to acknowledge the services provided during the cruise.

Discrepancies in Pre-Cruise Statements

It’s essential to review pre-cruise statements carefully for any discrepancies. Sometimes, charges may be added that were not intended. If any unauthorized charges are noticed, passengers should contact Carnival directly to resolve the issue.

Contacting Carnival for Clarification

If post-cruise charges are unclear or unexpected, the best course of action is to contact Carnival directly. Passengers can call the customer service number, visit the Carnival website, or send an email with their concerns.

Carnival’s customer service representatives will investigate the charges and provide an explanation or resolution. They can also assist with disputes and help ensure that any unauthorized or incorrect charges are removed.

Tips for Avoiding Post-Cruise Charges

To minimize the risk of unexpected post-cruise charges, passengers can take the following steps:

• Prepay gratuities at the time of booking or before the cruise departs.
• Carefully review pre-cruise statements for errors or unauthorized charges.
• Keep receipts for any additional purchases made on board the ship.
• If any discrepancies are found, contact Carnival promptly to address the issue.

By being proactive and understanding the reasons for post-cruise charges, passengers can ensure a hassle-free cruise experience and avoid any unnecessary expenses.