Why is my Grab payment method not working?

Troubleshooting Grab Payment Issues: A Quick and Easy Solution

Are you encountering difficulties when using Grab Pay? One common cause for payment issues can be a cluttered cache and cookies on your device. Clearing these temporary files can often resolve loading problems on the payment page, enabling seamless transactions.

Clearing Device Cache and Cookies

1. Android: Go to “Settings” > “Apps & Notifications” > Select “Grab” > Click “Storage & Cache” > Tap “Clear Cache” and “Clear Data.”
2. iOS: Open “Settings” > “Safari” > Scroll down to “Clear History and Website Data” > Confirm by tapping “Clear History and Data.”

Additional Troubleshooting Tips

If clearing cache and cookies doesn’t resolve the issue, try the following:

• Ensure you have a stable internet connection.
• Check if your Grab app is up-to-date.
• Restart your device.
• Contact Grab customer support for further assistance.

Conclusion

Clearing your device’s cache and cookies is a simple yet effective solution to many Grab payment problems. By following these steps, you can often troubleshoot loading issues and complete transactions without any hassle. If the issue persists, don’t hesitate to contact Grab customer support for additional help.