Why is my speedtest not getting full speed?

Why Your Speedtest Isn’t Showing Your Full Internet Speed (and How to Fix It)

We’ve all been there: you pay for blazing-fast internet, but your speed test stubbornly refuses to cooperate, delivering disappointing results far below what you’re paying for. Frustrating, right? Before you call your internet service provider (ISP) and accuse them of false advertising, let’s troubleshoot the issue. Often, the problem isn’t with your ISP at all, but with something closer to home.

The most common culprit? A simple lack of a reboot. Yes, it’s that mundane. Your network devices, like your phone, computer, modem, and router, accumulate temporary files and processes over time that can significantly impede performance. Think of it like clearing your browser’s cache; it’s a necessary evil for optimal functionality.

The Power of the Reboot:

The first step in resolving slow speed test results is a complete power cycle. This isn’t just turning your devices off and back on immediately. Here’s the correct procedure:

1. Unplug your modem: Leave it unplugged for at least 30 seconds. This allows the modem to fully reset its internal processes.
2. Unplug your router: Similar to the modem, unplug your router and leave it unplugged for at least 30 seconds.
3. Restart your computer or phone: Fully shut down your device, not just put it to sleep.
4. Plug your modem back in: Wait for all the lights to stabilize, indicating a successful connection.
5. Plug your router back in: Again, wait for the lights to stabilize.
6. Restart your computer or phone: Power it back on and wait a few minutes before running another speed test.

Beyond the Reboot: Advanced Troubleshooting

If a simple reboot doesn’t solve the problem, let’s delve a little deeper:

• Quality of Service (QoS) Settings: Many routers offer QoS features to prioritize certain applications or devices. While beneficial in some cases, poorly configured QoS settings can severely restrict bandwidth, resulting in lower speed test scores. Access your router’s configuration (usually through a web interface) and temporarily disable all QoS settings. Run another speed test to see if this makes a difference. If it does, you may need to carefully reconfigure your QoS settings to prioritize your needs without throttling overall bandwidth.

• Interference: Wi-Fi signals can be disrupted by physical obstacles (walls, furniture), other electronic devices (microwaves, cordless phones), and even neighboring Wi-Fi networks. Try moving closer to your router or using a wired Ethernet connection for a more accurate speed test. Consider using a Wi-Fi analyzer app to identify potential interference sources.

• Outdated Firmware: Make sure your modem and router are running the latest firmware. Outdated firmware can contain bugs that affect performance. Check your manufacturer’s website for updates.

• Background Processes: Numerous applications running in the background on your computer or phone can consume bandwidth and impact speed test results. Close unnecessary programs and apps before running the test.

• Virus/Malware: Malware can secretly use your internet connection, slowing down your speeds. Run a full virus scan to rule out this possibility.

If, after trying all these steps, your speed test still doesn’t reflect your expected speeds, it’s time to contact your ISP. Armed with the troubleshooting steps you’ve already taken, you’ll be better equipped to explain the situation and receive effective assistance. Remember, consistent, low speed test results often point to a solvable problem, not necessarily a faulty service.