Will I get my voucher back if I cancel my order at Shopee?

Shopee Cancellation Blues? Don’t Sweat the Vouchers!

So, you’ve cancelled an order on Shopee. Maybe you found a better deal, changed your mind, or the seller couldn’t fulfill the order. Whatever the reason, a common concern arises: What happens to the voucher I used?

Losing a good discount or cashback voucher after a cancellation can be frustrating, but thankfully, Shopee typically handles this process quite smoothly.

The Good News: Your Voucher is Likely Coming Back!

Generally speaking, yes, you will get your voucher back if you cancel your order at Shopee. Both cashback and discount vouchers are usually automatically returned to your account after a successful cancellation or refund is processed.

The Timeline: Patience is Key

Don’t expect the voucher to reappear instantly. The refund process itself takes time, and the return of the voucher is often tied to that. Shopee typically states that it can take up to two days after the cancellation or refund has been confirmed for the voucher to be credited back to your account.

Where to Look:

Keep an eye on your Shopee balance and your “My Vouchers” section. You can find the “My Vouchers” section by navigating to your account page within the Shopee app. This is where you’ll see all your available vouchers and, hopefully, the returned voucher.

What if it Doesn’t Return?

While Shopee’s automated system is generally reliable, sometimes glitches happen. If you haven’t received your voucher back after two business days from the confirmed cancellation/refund, it’s time to take action:

1. Check Your Voucher Expiry: Vouchers often have expiry dates. If the cancellation process took a while and the original expiry date has passed, the voucher might be considered invalid.

2. Contact Shopee Customer Service: This is your best course of action if you’re still unsure. Shopee’s customer service representatives can investigate the issue, verify the validity of the voucher, and manually credit it back to your account if necessary. Provide them with your order details and the voucher code for a faster resolution.

Pro Tip:

• Screenshot everything! Taking screenshots of your voucher before using it, your cancellation confirmation, and any relevant correspondence with the seller can be helpful if you need to provide evidence to Shopee customer service.

In Conclusion:

Cancelling an order can be a bit of a hassle, but at least you can rest easy knowing that your Shopee voucher is likely on its way back to you. Keep an eye on your account, be patient, and don’t hesitate to reach out to Shopee customer service if you encounter any issues. With a little patience, you’ll be back to scoring deals in no time!