How many times will DHL attempt to deliver?

Missed Your DHL Delivery? Two Tries and You’re Out (Almost)

Waiting for a DHL package can be exciting, but missing the delivery can be frustrating. So, how many times will DHL actually try to bring your eagerly awaited item to your doorstep? The standard answer is two. DHL typically makes two delivery attempts before taking further action.

After the first unsuccessful delivery attempt, DHL will usually leave a notification card indicating that they tried to deliver. This card may provide information about the next delivery attempt or instructions on how to reschedule or redirect the package.

If the second delivery attempt is also unsuccessful, DHL won’t just abandon your shipment. Instead, they will proactively reach out to you, the recipient. This contact usually comes in the form of a phone call, email, or SMS message. They’ll discuss the next steps, offering several options to ensure you receive your package. These options often include:

• Arranging a third delivery attempt: While two is the standard, DHL may offer a third attempt, especially if the circumstances of the missed deliveries are understandable (e.g., unforeseen circumstances preventing you from being home).
• Collecting the package from a DHL service point or depot: This allows you to pick up the shipment at your convenience during their operating hours. The notification from DHL will usually specify the location and provide instructions on what identification you need to bring for collection.
• Rescheduling the delivery for a specific date and time: Depending on the service and location, you might be able to choose a delivery window that better suits your schedule.

This two-attempt system, followed by direct contact and flexible options, strikes a balance between efficient delivery and ensuring customers have a reasonable chance to receive their packages. While it’s always best to be home for the scheduled delivery, knowing DHL’s procedures and the options available to you can alleviate stress and help you get your shipment as smoothly as possible. Remember to keep an eye out for delivery notifications and contact DHL if you have any questions or concerns.