Are airlines required to give refunds for cancelled flights?

Cancelled Flight? You’re Entitled to a Refund. Period.

Think that “non-refundable” ticket means you’re out of luck if your flight gets cancelled? Think again. Regardless of the reason for the cancellation – be it bad weather, mechanical issues, or even airline bankruptcy – you are legally entitled to a full refund if you choose not to travel. This applies to all ticket types, even those seemingly iron-clad “basic economy” fares.

Many airlines try to push vouchers or rebooking options in the event of a cancellation. While these can be convenient for some, they are not a substitute for your right to a refund. Accepting a voucher or alternative flight does not waive your right to claim your money back later, but it’s always best to be clear about your intentions from the outset. If you want a refund, ask for it explicitly. Don’t let airline representatives steer you towards less desirable options.

This consumer protection isn’t just a courtesy; it’s the law. Airlines are obligated to return your fare if the cancellation prevents you from completing your intended journey. This applies even if the airline offers alternative transportation. You are under no obligation to accept a rescheduled flight, a different routing, or a voucher. If the disruption significantly alters your travel plans and you decide not to travel, you are entitled to a full refund.

While the right to a refund is clear, the process for obtaining it can sometimes be less so. Airlines often bury refund request forms deep within their websites or make it difficult to reach a customer service representative. Persistence is key. Document everything: your original booking confirmation, the cancellation notice, and any correspondence with the airline. If you encounter resistance, don’t hesitate to escalate your complaint to the relevant aviation authority in your country or region.

In short, a cancelled flight doesn’t mean forfeited funds. Know your rights. Demand a refund if you choose not to travel, and don’t settle for less than you’re owed. Your ticket, regardless of its type, represents a contract for transportation, and if the airline cancels that contract, you’re entitled to your money back.