Are Vietnam Airlines tickets refundable?

Vietnam Airlines Ticket Refund Policy

Vietnam Airlines offers a flexible refund policy, allowing passengers to cancel their flights and request a refund in certain circumstances.

Refund Process

Upon canceling a refundable flight, Vietnam Airlines will initiate the refund process. The refund will be credited to the original payment method used to purchase the ticket. The refund process typically takes around 15 business days to complete.

Refund Timing

The exact refund timeframe may vary depending on the processing speed of the passenger’s bank. Passengers can contact Vietnam Airlines customer service for specific inquiries regarding the status of their refund.

Eligibility for Refunds

The eligibility for refunds depends on the fare rules associated with the purchased ticket. Some fares may be non-refundable, while others may offer a partial or full refund. Passengers are advised to carefully review the fare rules before purchasing tickets.

How to Request a Refund

To request a refund, passengers can:

• Contact Vietnam Airlines customer service by phone or email.
• Visit a Vietnam Airlines office.
• Use the online refund form on the Vietnam Airlines website.

Documentation Required

When requesting a refund, passengers may be required to provide supporting documentation, such as:

• Ticket number
• Purchase confirmation
• Cancellation notice

Additional Information

• Refunds are typically processed in the same currency as the original purchase.
• Exchange fees may apply for refunding tickets that were purchased with any additional services, such as seat selection or baggage allowance.
• Passengers who purchased their tickets through a third-party travel agent should contact the agent directly for refund assistance.