Can you get delay repay if you miss a connection?

Missing Your Connection? Don’t Miss Out on Delay Repay

Travel disruptions are frustrating, especially when a delayed train causes you to miss a connecting service and throws your entire journey off track. But what many travellers don’t realize is that they may be entitled to compensation, even if the delay wasn’t on the specific leg they missed. If your missed connection was a direct result of a train delay, you might be able to claim compensation through Delay Repay.

Delay Repay schemes are designed to cushion the blow of train delays, offering passengers a refund for a portion of their fare when their journey is significantly disrupted. Importantly, these schemes often cover missed connections caused by a delay on a previous leg of your journey operated by the same train company. This means that even if your connecting train was on time, you can still claim if the delay on the initial train meant you missed it.

The key factor is establishing the causal link between the initial delay and the missed connection. Your claim will likely need to demonstrate that the delayed train was the direct reason you couldn’t board your connecting service. For instance, if your train was delayed by 30 minutes, causing you to miss your connection, this would generally be grounds for a Delay Repay claim, assuming the connection was reasonable and feasible had the initial train been on time.

Most Delay Repay schemes have a minimum qualifying delay period, often around 15 minutes. Check the specific terms and conditions of the train company you were travelling with, as the eligibility criteria and compensation amounts can vary. It’s also crucial to remember the claim submission deadline, which is typically within 28 days of the disrupted journey. Keeping hold of your tickets and any other relevant documentation, such as confirmation of the delay from station staff, will strengthen your claim.

So, while missing a connection is undoubtedly inconvenient, don’t let the frustration stop you from exploring your options. If a train delay was the culprit, Delay Repay could help you recoup some of the cost and ease the sting of a disrupted travel plan. Remember to check your train company’s specific Delay Repay policy and submit your claim within the timeframe provided.